What to include in your email
| Your question | Please include | What we'll do |
|---|---|---|
| A question before you buy | The product link and what you want to know | Answer from the product information |
| Tracking hasn't moved | Your order number | Check the tracking |
| Damaged, wrong, or defective item | Your order number and photos | Once confirmed, send a replacement or a refund |
| Shows delivered, but you didn't get it | Your order number, within 3 days of the delivery scan | Open a trace with the carrier; if it confirms the package wasn't delivered, reship or refund |
| Changed your mind | Your order number and the item | Confirm it's unused, then tell you how to return it |
Check these first
How to know it's really us
We will never ask you to wire money, and we will never ask for your card number by email.
Why is our address on shoujiamall.com? Shoujia Mall also runs a Chinese-language store at shoujiamall.com. Both stores are operated by TonyTrade Limited and share one customer service team, so emails to contact@shoujiamall.com reach the same people who handle your order here.