Where does my order ship from?
From a US warehouse. We check stock by individual variant, not by product name. One color of a product may be in a US warehouse while another isn't. If a variant isn't in US stock, we don't show it.
Your order ships directly from our US warehouse. There are no price lists or invoices inside the box.
| Stock | Counts as in stock? |
|---|---|
| US warehouse, 10 units or more | Yes |
| US warehouse, fewer than 10 units | No, it comes off the site automatically |
| Factory stock | No |
| Overseas warehouse | No |
What happens after I order?
- We check againBefore you pay, we recheck stock and price. If it's out of stock, you can't check out.
- The warehouse is notifiedOnce payment goes through, the US warehouse prepares your order.
- It's packed and handed to a carrier
- You get trackingWhen the tracking number is ready, it shows on your order.
- It's deliveredTo the address you entered.
How long will it take?
Each product page shows an estimated transit time in business days, such as 3–7 business days. Most items fall between 3 and 8 business days. That count starts when the package ships. In-stock items usually leave the warehouse within 2–3 business days of your order. The transit estimate doesn't include that handling time, weekends, or US federal holidays.
Example: an item estimated at 3–7 business days ships on a Friday. The earliest it would arrive is the next Wednesday. The latest is the Tuesday after that.
Delivery times are estimates, not guaranteed dates. Around Thanksgiving and Christmas, carriers are busier and packages can run late.
How much is shipping?
Shipping is already in the price you see. You won't see a separate shipping charge at checkout. That's true for large items too, which is why bulky items can look pricier than small ones.
To set prices, we get shipping quotes to five ZIP codes (New York, Los Angeles, Chicago, Houston and Miami) and use the highest one. So every address in the contiguous US pays the same price.
Where do you ship?
We ship to the 48 contiguous states only. We don't ship to Hawaii, Alaska, or US territories. We don't ship outside the US.
Tracking says delivered, but I can't find it
Check these first. Many "missing" packages turn up here:
- Front door, back door, and near the garage
- Your building's mailroom, parcel lockers, or front desk
- Family members, roommates, and neighbors
- The address on your order, especially the house and apartment number
Still can't find it? Contact us within 3 days of the delivery scan. We'll open a trace with the carrier; if the carrier confirms it wasn't delivered, we'll reship or refund.
To keep this from happening, ship to an address where packages can be received safely, such as a mailroom, a parcel locker or a workplace, and include your apartment or suite number.
Common questions
Can I choose the carrier?
No. Our system picks the shipping route and carrier for each order.
Will my order arrive in one box?
Not always. If you buy several items, they may ship from different warehouses and arrive separately.
Will I pay customs or import duties?
No. Your package ships within the US, so it doesn't go through import customs.
Who do I contact if something goes wrong?
Us, not the carrier or the warehouse. Email contact@shoujiamall.com. We reply within 1 business day.