About us
Is Shoujia Mall legit? Who am I buying from?
You're buying from Shoujia Mall, operated by TonyTrade Limited, a Hong Kong company. We handle your order and any after-sales issue ourselves. See About.
Do you make the products or keep them in stock yourselves?
Neither. The items sit in US warehouses and ship from there after you order. We choose the products, write the product pages, set prices, and handle customer service.
Why are your prices different from other sites?
Our prices include the product cost, shipping, and payment fees. We suggest comparing before you buy.
Shipping
Do you really ship from the US?
Yes. Every variant we list is in stock at a US warehouse, with at least 10 units. Below that, it comes off the site.
Why do I only see some colors of a product?
We check stock by variant. Colors without US warehouse stock aren't shown.
How long does shipping take?
Each product page shows an estimate in business days, such as 3–7 business days, counted from when the package ships. See Shipping.
Is shipping free?
There's no separate shipping charge. Shipping to the contiguous US is already in the price.
Do you ship to Hawaii, Alaska or outside the US?
No. We ship to the 48 contiguous states only.
Will my order come in one package?
Not always. Items may ship from different warehouses and arrive separately.
Will I pay customs or import duties?
No. Your package ships within the US and doesn't go through import customs.
Returns and problems
What is your return policy?
You have 30 days from delivery. Unused items can be returned within 30 days of delivery. The refund is the item price minus the original shipping cost for that order, and you pay return shipping. Email us first for the return address for your order; returns sent without our go-ahead can't be accepted. For damaged, wrong, missing or defective items, send photos or a video. You don't need to send anything back: once confirmed, we reship or refund in full. See Returns.
My package shows delivered, but I didn't get it.
Contact us within 3 days of the delivery scan. We'll open a trace with the carrier; if the carrier confirms it wasn't delivered, we'll reship or refund. Where you can, use an address where packages can be received safely.
Can I return an item after assembling it?
Not as a change-of-mind return, because assembled counts as used. Missing parts or defects are still covered.
The item looks different from the photo.
If it's clearly a different style, we treat it as a wrong item and cover it. A slight color difference caused by your screen counts as a change-of-mind return.
Payment and contact
Do you charge sales tax?
Prices include shipping, and we don't currently add sales tax at checkout. If we're required to collect it in the future, it will be shown as a separate line at checkout before you pay.
Why was my payment declined?
Usually your bank stopped it. Check your card details, approve the charge in your bank's app, or try another card. See Payment.
What name will show on my card statement?
SHOUJIA MALL.
How do I contact you?
Email contact@shoujiamall.com. We reply within 1 business day. See Contact for what to include.