How do I pay?
- Choose your itemAnd go to checkout.
- Enter your address and cardOn Stripe's payment page.
- We recheckBefore you pay, we recheck stock and price.
Why did my payment fail?
Most of the time, the bank declined it. Try these in order:
- Check the card number, expiration date, security code, and billing ZIP code.
- Look for a verification text from your bank, or approve the charge in your bank's app.
- Use a different card.
If payment fails, no order is created. If you still see a pending charge, it's usually a temporary authorization hold from your bank. Send us a screenshot and the time at contact@shoujiamall.com and we'll check.
What will I see on my card statement?
The charge shows as SHOUJIA MALL. Shoujia Mall is operated by TonyTrade Limited. If a charge doesn't look right, email your order number to contact@shoujiamall.com.
Common questions
What currency do you charge in?
US dollars. If your card isn't a US dollar account, your bank may charge a currency conversion fee. That fee goes to your bank, not to us.
How do refunds work?
Refunds go back to the card you paid with. To see when you can get a refund, read Returns.
How do I spot a scam?
We will never ask you to wire money, and we will never ask for your card number by email. If someone does, it isn't us.